Testimonials and Feedback

If you are a resident or a family member/carer and would like to leave a review or offer feedback, it would be most welcome. Please visit our Google page or leave a review on the contact form on our website.

We had to find out mum emergency respite due to unforeseen circumstances. Manager Debbie came out the same day to assess and explain what Hollybank had to offer. Mum went in reluctantly but with the support and kindness of the staff she settled well, nothing was too much trouble and as a family we think they are all truly amazing. In the event that long term placement was needed, Hollybank would be our first call.

Daughter of Resident

My nan has only been at Hollybank a short time, and in this time we are extremely grateful for the efforts of all the pleasant staff and team. The atmosphere is so nice and we don't have any concerns knowing that our Queen is in residence at Hollybank. Thankyou team Hollybank

Family of Resident

Hollybank is a lovely friendly place, staff, meals and the entertainment are really good, mum at 93 years of age going bowling and looking forward to upcoming trips to the garden centre and Chester zoo. So pleased we chose Hollybank, since moving into Hollybank this is the best mum has looked in the last 12 months, thanks you for all of your hard work and all that you do

Family of Resident

On behalf of my dad who has been a resident of Hollybank for over 3 years, I would like to say the staff are all absolutely amazing, they ensure his complex needs are met everyday with love and kindness. I would recommend this home to anyone.

Resident and son
KR and SR

Our mum is is a resident in Hollybank Residential care Home and we couldn't be any happier and are so glad that we found this home. All care staff are so caring and loving to mum which seems to come naturally to them and means a lot to us knowing she is happy and safe. The owner and all the office staff are very obliging and readily sort out any questions we may have without any hesitation.

Family of resident

Lovely place with kind staff, mum is well looked after.

Family of resident

Our father has lived in Hollybank residential home since August 2020, he has always had great care, the staff and management are all very kind and caring and have become friends to all the family, we would recommend Hollybank to anyone who has to put their loved ones into care, the staff are all amazing.

Family of resident

Since my husband has been in Hollybank residential home he has been well looked after and nothing is too much trouble for staff to do. Beautiful surroundings always helps, I would highly recommend the staff and the full facilities.

Family of resident

We are so happy that we found Hollybank Residential Home for Mum, she is very happy there and loves all of the carers. All her anxiety of living in on her own has gone and everything is so much better now, such a great home.

Family of resident

I moved into Hollybank Residential Home in October 2022, the staff are all lovely and cant do enough for me, the food is excellent with plenty of choices, I loves it here.

Family of resident

My Auntie was a resident at Hollybank for 6 years, the care they give is second to none. A caring family run home, I was able to relax knowing that my Auntie was in safe hands.

Margaret Barlow
Google My Business

My mother was a resident at Hollybank for 20 months. During that time my family felt she was well cared for by staff. Everything at the home is quite satisfactory. After viewing other homes in the area I wouldn't fail to recommend the home. The home is split into three houses each with its own individual care priorities. The place is clean and well cared for and doesn't smell unpleasant like some we visited. It offers beautiful surroundings and well cared for gardens which offer a lovely peaceful place to sit in the summer and warm days.

Review from Ann B (Daughter of Resident) published on 16 February 2018

My mother has been a resident at Hollybank Care Home in Shotton for nearly 2 years, she is extremely happy. The management and staff are EXCELLENT. I feel that she is totally safe and well cared for. The carers and management staff are very interactive and if she is unwell they communicate very well and are quick to obtain medical advice when needed. I feel this is an extremely well-run home, with a very homely feel and would highly recommend it.

Review from Linda P (Mother of Resident) published on 29 December 2016

Considering Residential Care or Respite for yourself or a loved one?

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