Mum was made to feel at home from the start, initial anxiety about moving into a home was soon diminished by the staff around her. She is settled, happy and very much part of the Hollybank community as a daughter it is so nice to know she is safe and cared for 100 per cent.

When my father passed away in May 2024, we were in the difficult position of needing to find residential care for my mum who has Alzheimer's Disease. All at Hollybank were very welcoming and friendly from the outset. Staff have been very patient with the many questions we have as this is new to us. Because we are fortunate to be local to Hollybank, it is a lovely place to just pop in for an hour and sit in the lovely gardens. Not only is Mum settling in well, she is looking really well as a result of the level of care she is experiencing. We were really pleased with the accommodation and Mum's room has recently been modernised and is a really good size. All the staff at Hollybank have been working hard to get Mum involved in a range of different activities including music, singing, arts and crafts. Thanks to everybody who has made mum feel so welcome.

Hollybank is a happy, caring place that offers excellent support. The staff are all extremely approachable and have a good rapport with the residents. All areas are clean and tidy and the notice boards are kept up to date with useful information for both residents and their families. Laundry is done on a daily basis, with repairs made if needed and returned to residents' rooms. There are good range of meals on offer with residents choosing from a couple of options each day, they are also offered drinks and snacks throughout the day. There are regular visits from entertainers, this is a great time to interact with residents from the other buildings. There are also trips to local garden centres, bowling alleys, restaurants etc. Everyone looks forward to one of the staff's visits and enjoys having their hair styled and their nails manicured amongst other things, she also organises themed days and bingo games etc. Communication is excellent, we feel fully informed on all aspects relating to my mother-in-law's care.

My husband stayed at the care home for three months of rehabilitation following a long spell in hospital. The home is set around a lovely garden which is well maintained and where my husband sat daily (weather permitting). The residents are housed in three blocks surrounding the garden. The accommodation and food is really good, and the staff first class. He settled extremely well and all his needs were met. There was something going on everyday and the residents are encouraged to join in. I heard some lovely singers and had a laugh joining in other activities including games and non-alcoholic drinks before lunch in the garden. Visitors are made very welcome, my grandson will miss the fuss made of him on his weekly visits. I would have no hesitation in recommending the home to friends and family. On his departure today my husband said to me 'They looked after me well and I'll miss them' what more can you ask for.

Unfortunately, my much-loved mum passed away on Friday 12th July. My Mum was treated with love, kindness, respect, and dignity right to the very end. I want to thank every single member of management and staff for all their kindness, support and hugs throughout these last few days, everyone dealt with everything calmly, efficiently, and with great care. In our opinion, Hollybank is a wonderful well-run Care Home, with wonderful staff. Thank you all.

My aunt has lived at Hollybank for well over a year. She didn't want to leave her own home but could not be happier with a residential care home than she is there. The facilities are great, my aunt loves the food and the place is maintained to a really high standard. It's split between 3 buildings, allowing smaller groups to live and enjoy their time together. This meant it was less of an adjustment after living on her own. One of the bigger homes would have too big a change for her. The secret of their success is their people. The staff and management are first class, wonderful with her and so supportive of our family. We're so lucky to have found her a place there. We looked at a few places locally and it was obvious when we visited that Hollybank was the one for us. My aunt has to pay for her own care and when you first start looking at homes the prices can be a shock, but at Hollybank you see the quality of what they do and we feel they offer her great value for her money.

My mum has been at Hollybank for the past 18 months and has had excellent care. It has a homely feel but is very professional and the staff are so caring. Easy to communicate with staff and management.

We had to find out mum emergency respite due to unforeseen circumstances. Manager Debbie came out the same day to assess and explain what Hollybank had to offer. Mum went in reluctantly but with the support and kindness of the staff she settled well, nothing was too much trouble and as a family we think they are all truly amazing. In the event that long term placement was needed, Hollybank would be our first call.

My nan has only been at Hollybank a short time, and in this time we are extremely grateful for the efforts of all the pleasant staff and team. The atmosphere is so nice and we don't have any concerns knowing that our Queen is in residence at Hollybank. Thankyou team Hollybank

Hollybank is a lovely friendly place, staff, meals and the entertainment are really good, mum at 93 years of age going bowling and looking forward to upcoming trips to the garden centre and Chester zoo. So pleased we chose Hollybank, since moving into Hollybank this is the best mum has looked in the last 12 months, thanks you for all of your hard work and all that you do

On behalf of my dad who has been a resident of Hollybank for over 3 years, I would like to say the staff are all absolutely amazing, they ensure his complex needs are met everyday with love and kindness. I would recommend this home to anyone.

Our mum is is a resident in Hollybank Residential care Home and we couldn't be any happier and are so glad that we found this home. All care staff are so caring and loving to mum which seems to come naturally to them and means a lot to us knowing she is happy and safe. The owner and all the office staff are very obliging and readily sort out any questions we may have without any hesitation.

Lovely place with kind staff, mum is well looked after.

Our father has lived in Hollybank residential home since August 2020, he has always had great care, the staff and management are all very kind and caring and have become friends to all the family, we would recommend Hollybank to anyone who has to put their loved ones into care, the staff are all amazing.

Since my husband has been in Hollybank residential home he has been well looked after and nothing is too much trouble for staff to do. Beautiful surroundings always helps, I would highly recommend the staff and the full facilities.

We are so happy that we found Hollybank Residential Home for Mum, she is very happy there and loves all of the carers. All her anxiety of living in on her own has gone and everything is so much better now, such a great home.

I moved into Hollybank Residential Home in October 2022, the staff are all lovely and cant do enough for me, the food is excellent with plenty of choices, I loves it here.

My Auntie was a resident at Hollybank for 6 years, the care they give is second to none. A caring family run home, I was able to relax knowing that my Auntie was in safe hands.

My mother was a resident at Hollybank for 20 months. During that time my family felt she was well cared for by staff. Everything at the home is quite satisfactory. After viewing other homes in the area I wouldn't fail to recommend the home. The home is split into three houses each with its own individual care priorities. The place is clean and well cared for and doesn't smell unpleasant like some we visited. It offers beautiful surroundings and well cared for gardens which offer a lovely peaceful place to sit in the summer and warm days.

My mother has been a resident at Hollybank Care Home in Shotton for nearly 2 years, she is extremely happy. The management and staff are EXCELLENT. I feel that she is totally safe and well cared for. The carers and management staff are very interactive and if she is unwell they communicate very well and are quick to obtain medical advice when needed. I feel this is an extremely well-run home, with a very homely feel and would highly recommend it.