Company Information

HOLLYBANK RESIDENTIAL CARE HOME LTD
Registered in England. Company No: 13760095
Registered Office: Londis Cleobury Road, Far Forest, Kidderminster, DY14 9TF

Website Terms of Use

These term and conditions apply between you, the User of this website (Including any sub-domains, unless expressly excluded by their own terms and conditions) and, HOLLYBANK RESIDENTIAL CARE HOME LTD the owner and operator of this website. Please read these terms carefully as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.

In these terms and conditions, User or Users means any third party that accesses the website and is not either:
(i) Employed by HOLLYBANK RESIDENTIAL CARE HOME LTD and acting in the course of their employment.
(ii) Engaged as a consultant or otherwise providing services to HOLLYBANK RESIDENTIAL CARE HOME LTD and accessing the website in connection with the provision of such services.

You must be 18 years of age to use this website. By using this website and agreeing to these terms and conditions you represent and warrant that you are at least 18 years of age.

Privacy Notice

General:
Your privacy is very important to us, we make every effort to oversee the effective and secure collection, processing and storage of your personal data. HOLLYBANK RESIDENTIAL CARE HOME LTD will be known as the 'Controller' of the personal data that you provide to us via this website. The data that we collect and how we use it is outlined below:

Collected Information:
We collect basic personal data about you through email and contact e-forms via this website. This information is initiated and freely given by yourself and does not include anything deemed as sensitive. This does however include data such as but not limited to; name, company name, address, email and phone numbers.

Why we need your data:
Your basic personal data is collected in order to verify your identity and so we may contact you back regarding your interest in our company, its services, our care home and facilities and related enquiries. We will not collect any personal data from you beyond which required to provide and oversee this service to you.

Data processing & storage
The personal data we collect is processed by the Controller and held in our office/stored on the company's digital devices and software used to manage the IT aspects of our business. Appropriate security measures (both in respect of IT and manual) are in place to ensure the protection and safe storage of your data. Hollybank office staff, service providers and agents commissioned to assist with IT related services may have access to this data. Under no circumstances is your data shared with any third parties beyond that listed here.

How long we keep your data
Your data is held on file for as long as necessary to oversee our service to you. For general enquiries/quotations without generating a booking or sale, we would keep your data for 12 months before deletion. This is for your convenience and ours enabling us to refer back to our notes and documentation issued at the time, in case you decide to return. Where a booking/sale has been made however, we are required under UK tax law to keep your basic personal data (aforementioned details etc) for a minimum of 6 years, longer if you continue to remain a client and paying for services beyond this. After 6 years have elapsed with no activity, your data will be reviewed and if considered no longer required, will be deleted

What are your rights
You may at any point request to see the personal information of yours that we process and what is included in our records. If at any point you believe that information to be incorrect, you can request to have it amended. Please in the first instance write to us directly: The Controller, Hollybank Residential Care Home Ltd, Shotton Farm, Shotton Lane, Shotton, Deeside, Flintshire, CH5 1QS. Alternatively, please email us: enquiries@hollybankcarehome.co.uk

We will acknowledge your request as soon as possible. Please allow us sufficient time to respond, this should be within 30 working days.

If at any point you believe that the information we hold on you to be incorrect, you can request to have it amended or where permitted, deleted.

If you are not satisfied with our response or believe that we are processing your personal data in a manner not in accordance with the law, you may contact the Information Commissioner's Office for advice. You can find their details available on their website here: https://ico.org.uk

Cookie Policy

Cookies In Use on This Site
By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to our Policy and any such changes.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:
Make our website work as you'd expect
Remember your settings during and between visits
Improve the speed/security of the site
Allow you to share pages with social networks like Facebook
Continuously improve our website for you
Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:
Collect any personally identifiable information
Collect any sensitive information
Pass personally identifiable data to third parties

Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Visitor Statistics Cookies via Google Analytics
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called 'analytics' programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our website further to make it more useful to our customers.

Data Collection and Retention
No personally identifying data is collected from this source. Data collected is anonymous, stored and retained within the Google Analytics app for a period of 26 months after which it will be automatically deleted, however this will reset on new activity should you revisit the site again thereafter.

Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.